
How do I return an item?RETURN POLICYMost items may be returned within 7 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and must meet the following conditions:
NON-RETURNABLE PRODUCTSFor hygienic reasons, the following products are
RESTOCKING FEEThe following products will be charged a 25% restocking fee for returns.
DAMAGED ITEMSIt is important to us that all of our products and services meet the highest standards. If an item is received and is damaged, please contact us immediately (within 3 days of delivery). We will replace or refund your money for the damaged item. RETURN SHIPPINGAll products and items must be shipped prepaid by the customer. RETURN AUTHORIZATION NUMBER (RMA)All returned products require a Return Authorization Number (RMA). Returns received without an RMA number will not be credited.
Warranty Support Should your item require warranty service or is missing parts, please first contact the manufacturer warranty service department. If your item is not repaired to your satisfaction, B&E Medical will work with you to obtain an appropriate solution. CUSTOMER CREDITOnce your return item is received, B&E Medical will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 20 days. |